Refund Policy

Token Purchase Policy

Tokens purchased on SkillsZone are non-refundable once they have been used to access assessments. This policy ensures fair usage of our platform.

Unused Tokens

If you have unused tokens and wish to request a refund, you may do so within 30 days of purchase, provided the tokens have not been used.

Technical Issues

If you experience technical issues that prevent you from completing an assessment, we will provide a replacement token or full refund upon verification.

Refund Process

To request a refund, contact our support team with your order details. Refunds will be processed within 5-7 business days.

Exceptions

Refunds may be granted in exceptional circumstances at our discretion, such as duplicate charges or system errors.

Contact Us

For refund requests or questions about this policy, please contact us at support@skills-zone.africa